about this book
This book is your practical guide to using artificial intelligence in IT operations, development, and management. We help IT professionals update their skills with hands-on, real-world techniques for using AI in their daily work. Instead of getting caught up in theory or chasing new AI products, we focus on core knowledge and practical applications that work across most AI services.
Who should read this book
This book is written for IT professionals who want to work more effectively using AI tools, regardless of whether you’re
- A professional new to AI or working in unfamiliar IT domains
- A service desk specialist or IT support professional wanting to improve support processes
- A systems administrator or database professional looking to automate complex tasks
- A developer or DevOps engineer aiming to add AI to your workflow
- An IT manager working to implement AI strategies in your team
- An IT professional wanting to advance their career with AI skills
No prior AI experience needed—we’ll guide you from basics to advanced applications in your specific IT role.
How this book is organized: A road map
The book contains four main parts with 17 chapters and two appendices, structured to build your AI skills step by step: