A comprehensive approach is required to exploit the full potential of modernization. Modernization is often perceived as technological change, but the benefits extend far beyond that. It’s also an opportunity to revamp the user experience, improve the value provided by your products, address those frustrating problems that have existed for years, and remove unneeded complexity.
It’s common to see employees left with barely usable solutions involving green screen mainframes or 1990s-style UIs, often part of complex manual processes. These types of inefficiencies can grow into huge problems as organizations scale or as more complexity is bolted on top. Understanding what users really need will also highlight what is no longer required and can be deleted rather than modernized, saving valuable time and costs.