1 Introduction to conversational AI

 

This chapter covers

  • Listing the types of AI assistants and their platforms
  • Classifying AI assistants
  • Recognizing AI assistants that you already interact with
  • Differentiating questions needing a simple response versus a process flow
  • Describing how email clients learn from your actions

AI assistants are an exciting new technology that is being used in an increasing number of places and use cases. The odds are good that you have interacted with an AI assistant. From the assistants on our phones (“Hey Siri”) to automated customer service agents to email filtering systems, AI assistant technology is widespread and growing in use.

In this book, you will learn how and why AI assistants work. You will learn when AI assistant technology is appropriate and how to apply the technology effectively. You will also learn how to develop, train, test, and improve your AI assistant. Finally, you will learn about advanced topics, including enabling a voice channel for your AI assistant and deeply analyzing your assistant’s performance.

1.1 Introduction to AI assistants and their platforms

1.1.1 Types of AI assistants

1.1.2 A snapshot of AI assistant platforms

1.2 Primary use cases for AI assistant technology

1.2.1 Self-service assistant

1.2.2 Agent assist

1.2.3 Classification and routing

1.3 Follow along with this book

1.3.1 What you need to create your assistant

1.3.2 Useful spreadsheet software

1.3.3 Recommended programming language and code repository

Summary

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