Fictitious Inc. has designed a conversational AI to handle its most frequent customer service inquiries. The company formed a dream team to design and implement conversational flows for each of the major intents the assistant will handle. Now it needs to test the conversational assistant and make sure that it works as well as desired.
Fictitious Inc. has already evaluated how accurate the assistant is at identifying the intent in a user’s question, including the ability to identify the #reset_ password intent. A user who wants their password reset will start the conversation with an utterance indicating their intent. The system will execute several additional steps in a process flow, including asking follow-up questions, before ultimately servicing the #reset_password intent.