The day Fictitious Inc. decided to build a conversational AI assistant was the happiest day of John Doe’s life. John, a developer at Fictitious Inc., could not wait to get started building. He raced ahead of the rest of his project team, spending nights and weekends developing the assistant. John’s project team was happy about his enthusiasm, but nobody on the team was exactly sure what John was up to all the time.
Communication with John was a struggle. He was slow to respond to instant messages and emails. Occasionally a team member would walk to John’s desk find him furiously typing new code on his workstation. They would ask John how the latest feature was going, and John would give a lengthy soliloquy. By the time the team member got back to their own desk, they had forgotten what John told them.