Have you ever used a chatbot? Do you turn the lights on and off by speaking to your phone? Does your email client sort your mail and filter out spam automatically? If so, you’ve interacted with an AI assistant. These are just a few examples of the ways that AI assistant technology is used.
Conversational AI and other AI assistants are transforming the way businesses interact with their customers. These assistants bring self-service power to users, helping them get what they want, when they want it, the way they want it. Businesses around the world are saving millions of dollars by using AI and making their customers happier at the same time.
In chapter 1, you’ll learn about three types of AI assistants and when they are appropriate to use. You’ll also learn about the most common AI assistant use cases and platforms. In chapter 2, you’ll see how a conversational AI is assembled from three core building blocks: intents, entities, and dialogue responses.