acknowledgments

We’ve heard that writing a book is “an act of insanity.” It’s at least a labor of love! We are grateful for the incredible support we’ve received while writing this book for you.

Andrew I’m thankful for my friends and colleagues who helped us refine our thinking and reviewed early chapters of our book, including Dan Toczala, Jennifer Gao, and Stéfan van der Stockt. We also thank the innumerable colleagues who have built and improved chatbots alongside us, including but not limited to Leo Mazzoli, Victor Povar, Rebecca James, Jasmeet Singh, Greg Ecock, Tomi Jenkins, Morgan Carroll, Jonathan Roe, Preeth Muthusamy, Marco Noel, Taylor Wood, Jim Kennedy, Elizabeth Smith, Richie Limpijankit, Janice Chan, Yugandhar Chejarla, Kanchan Pandey, Syed Taher, Anirban Mukherjee, Anik Majumder, Swapnil Sharma, and Terrence Nixa. I’m especially thankful to my wife Elise, children Greg and Jeff, and parents Ron and Debbie for their support throughout this process.