5 Evolutionary Observability
This chapter covers
- Why observability is critical for both a platform and its users
- Providing observability as a service to platform users
- How Observability Platforms work and when they are needed
- Using Service Level Objectives (SLOs) to gain user confidence
5.1 Why observability matters
5.2 Observability is more than metrics and alerts
5.2.1 Use cases for observability beyond applications
5.2.2 What Does Good Look Like?
5.2.3 Viewing observability through a single pane of glass
5.3 Observability as a platform service
5.3.1 The end-user experience
5.3.2 Automatic collection of customer data
5.3.3 Who needs to respond when things need attention?
5.4 Observability platforms
5.4.1 Evolving to the need for an observability platform
5.4.2 Architecture of an observability platform
5.4.3 Should you build or buy?
5.4.4 Cross-platform observability
5.4.5 Strategies to Drive Adoption
5.5 Managing expectations with published SLOs
5.5.1 Gaining customer trust
5.5.2 SLIs, SLOs and SLAs
5.5.3 SLOs as Code
5.6 Summary