chapter seven
7 Emails and instant messaging in the workplace
This chapter covers
- Enhancing email communications with AI
- Leveraging AI in instant messaging
- Integrations and automations
- Sentiment analysis and conflict resolution
- Maintaining critical thinking skills
- Future of AI in communication
One of the benefits of generative AI is that it can offer smarter ways to manage emails and instant messages, act like a personal assistant, organize your inbox, draft responses, and automate routine tasks. By using AI, emails become less burdensome and instant messages more efficient, turning these communication tools into productivity enhancers rather than distractions. This is especially important in remote work environments where effective communication can not only build better working relationships but also help you keep your job. This chapter focuses on enhancing these tools to streamline and improve your daily communications.