This chapter covers
- Best practices for understanding client needs
- Using active listening for client communication
- Differentiating between client wants and needs
- Establishing client trust
- Staying calm and diplomatic with clients
- Handling difficult clients
As a lead developer, you’ve likely spent countless hours perfecting your technical skills and deepening your understanding of programming languages. However, as you advance in your career and take on more responsibilities, you may face a new challenge: learning how to speak to clients.
Speaking to clients can be daunting, even for the most experienced developers. It requires a different set of skills than programming, and you’ll need time and practice to become comfortable with it. But the benefits of being able to communicate effectively with clients are numerous: you can build stronger relationships, improve your understanding of clients’ needs, and ultimately deliver better solutions.