Chapter 20. What to do when things go wrong
The full title of this chapter should be, “What to do when things go wrong and it’s not ConfigMgr’s fault, regardless of what anyone else says.” As you’ve seen over the course of this book, ConfigMgr depends on the wider technical environment for much of its own functionality, and sometimes things don’t work the way they’re supposed to.
ConfigMgr does a decent job of informing you when things aren’t going as well as they should be, so as you can see in figure 20.1, this chapter is all about listening carefully to what your environment is telling you.
We’ll also cover scenarios in which problems elsewhere in the environment could be causing problems for ConfigMgr. It’s by no means an exhaustive list, but it’ll give you a solid basis for more-advanced troubleshooting.
ConfigMgr constantly monitors and assesses all roles and components within the hierarchy, and if you want to get a quick overview of the health of your environment, this is the place to start.
In the ConfigMgr console, navigate to Monitoring > System Status > Site Status. As shown in figure 20.2, this pane shows the health of all of the site system roles currently installed in the hierarchy.
