Chapter 4. Managing ConfigMgr devices and users
At the heart of ConfigMgr are devices: systems (either physical or virtual) that run an operating system supported by ConfigMgr and that have the ConfigMgr client installed. The client communicates regularly with the hierarchy of ConfigMgr servers, and performs tasks such as downloading and processing policies, reporting on hardware and software inventory, running operating system deployments, installing applications and system updates, and many more. As you can imagine, the health and reliability of your ConfigMgr environment is directly correlated with the overall health of the ConfigMgr agents deployed across your environment, so it’s critically important to get this right.
But when you’re immersed in the world of managing desktop and laptop systems, deploying applications, scheduling patches, and running inventories, it’s remarkably easy to forget that most systems tend to have fleshy attachments called users who are (often surprisingly) the main source of productivity in your business. ConfigMgr can work with users directly, enabling some extremely advanced and intelligent management scenarios.