This book shows you how to apply machine learning in your company to make your business processes faster and more resilient to change. This book is for people beginning their journey in machine learning or for those who are more experienced with machine learning but want to see how it can be applied in practice.
Based on our experiences with automating business processes and implementing machine learning applications, we wanted to write a book that would allow anyone to start using machine learning in their company. The caveat to anyone isn’t that you need to have a certain technical background, it’s that you’re willing to put in the time when you run the code to understand what’s happening and why.
We look at a variety of different functions within various companies ranging across accounts payable (supplier invoices), facilities management (power consumption forecasting), customer support (support tickets), and sales (customer retention). The intent is that this will give you some insight into the range and scale of potential applications of machine learning and encourage you to discover new business applications on your own.