chapter ten

10 Contract management

 

This chapter covers

  • Managing the contract for engaging third parties
  • Detailing a “Statement of Works”
  • Evaluating external vendors
  • Software licensing and support contracts

Contracts, agreements and licensing are definitely not the most glamorous side of being a CTO.  We didn’t sign-up to have to manage legal documents - we’re engineers!   Unfortunately though, they come with the territory of a growing technology team.  Whether you need to engage third party vendors, review service level agreements, or examine software licenses, a high level knowledge of how each of these play into your world will be advantageous.

In this chapter, I am going to go over the basic contracts that are likely to come over your desk at some point, the role they play, and how you can make them work.    To be clear, these are legal documents, with all the usual legal language that comes with that.  I strongly advocate that proper legal advice should always be sought before you agree, sign or produce such a document.   I have seen too many times where a headstrong engineer has inadvertently signed something they shouldn’t have, believing they understood everything contained within.   Legal documents are not code - they don’t have a logical structure, or a single computational value.  A good CTO knows this is not their area of expertise - allowing their legal counsel to be able to articulate the spirit of what they are looking to turn into “legalese”.

10.1 Service Agreement

10.1.1 Statement of Works

10.1.2 Service Level Agreement

10.2  Evaluating Vendors

10.3 Software Licensing

10.4 Support Contracts

10.5 Summary

10.6 Checklist