inside front cover
- Always look for the root cause of a problem before deciding how to solve it. Focusing on the apparent problem might only be sweeping it under the rug.
- An exception thrown at run time is not always in itself the problem. It could be a consequence of the real problem. Always look for the root cause.
- No one investigation technique applies to every troubleshooting situation. Remember that for most scenarios, you'll have to apply a combination of investigation techniques.
- The more you are aware of all the investigation techniques, the easier it will be for you to find the proper combination to quickly solve a scenario.
- In most cases, complex investigation techniques can help, but always remember that sometimes a simple log line in the right place can do miracles.
- Sometimes a good night’s sleep is better than any troubleshooting technique.
