12 Applying accuracy strategies to avoid misunderstanding
This chapter covers
- Design that supports user clarity and dialog success
- Implementation techniques that increase conversational agent accuracy
- Accuracy concepts related to understanding spoken language
With the background you gained about recognition and intents in chapters 10 and 11, this chapter is the first of two on specific techniques you can apply to make VUI conversations more successful for users. These strategies focus on increasing the chances that the VUI recognizes and interprets correctly, and that it can recover when misunderstandings happen.