17 Tuning and deploying voice systems
This chapter covers
- Defining voice system tuning concepts, including purpose and timelines
- Understanding why some tuning is always necessary
- Exploring how to analyze voice data and tune based on observations
- Learn about tuning when access is limited on a development platform
- Understanding how to avoid pitfalls before and after deployment
Tracking and tuning voice system performance is an iterative and ongoing process that starts during one or several pilot tests after you have worked through integration and functional testing. Limited tuning will be part of your testing during end-to-end and acceptance testing. Full-on tuning is only relevant once you have real user data from a fully tested and integrated system. You’ll understand why as you read through this chapter.
17.1 Tuning: what is it and why do you do it?
Tuning refers to the process of collecting and analyzing data from a live in-production voice system utilized by "real" end users, proposing solutions and implementing them. If you like solving puzzles you’ll love tuning. Let’s start with some definitions and reasons why you need to tune every voice system to some degree.