A predictive feature may display a score without telling users what it means. Explaining the AI’s capabilities and processes helps them form a more accurate mental model and set appropriate expectations. section 10.2.2
Choose explanations based on what users need to understand:
- If users are unsure how to use a feature, pair an explanation with intuitive guidance, suggestions, or templates. section 10.2.2
- If an output may be mistaken, explain uncertainty and provide feedback options; a confidence score can help users calibrate trust. section 10.2.2
Figure 10.16 For data visualizations and predictive AI features, use interactive elements such as tooltips to explain scores and values.
A tooltip can explain scores and values directly within a predictive visualization, where users need that context. section 10.2.2
