A big-picture scenario expresses an overall business flow and its high-level goals while leaving detailed inputs, fields, and implementation steps to lower-level tasks. section 9.3.2
Keep the scenario focused by:
- Describing what the user accomplishes, rather than which buttons, links, or fields they use. section 9.3.2
- Moving personal, vehicle, and other detailed inputs into reusable persona objects with sensible defaults. section 9.3.2
- Delegating the detailed application journey to business tasks and system interaction components. section 9.3.2
Online insurance application
Jane owns a new Toyota Prius, applies for comprehensive car insurance, receives a New Hybrid Car quote, and gets a copy by email. The scenario communicates the outcome without listing her address, age, accident history, or vehicle fields. section 9.3.2
