Capability mapping identifies and organizes the capabilities an organization provides. It supports conversations about domains, service boundaries, team structures, and architecture modernization rather than producing a definitive artifact. section 15.2
Use capability mapping to:
- Map an organization and identify candidate domains and service boundaries. section 15.2
- Connect business boundaries with team and software boundaries. section 15.2
- Facilitate valuable conversations through iterative visual models. section 15.2
Broadband self-fulfillment
A telco mapped the capability of customer self-fulfillment for an internet broadband package. Its operational value stream included placing the order, preparing and shipping equipment, delivering it, and self-installing and activating broadband. These steps became initial candidates for team and software boundaries. section 15.2
Figure 15.2 Partial view of the customer self-fulfillment of an internet broadband package operational value stream
Explore the partial operational value stream used to examine the customer self-fulfillment capability. section 15.2
