A complicated problem is ordered, produces predictable outcomes, and has an existing solution that requires expertise to understand or apply. The expertise often belongs to stakeholders who have performed the work for years. Collaborative modeling can therefore focus on making an established decision process easier to use or partly automating it. section 2.1.1
Deciding how long a movie should stay in a theater
Cinema stakeholders already know how to decide whether a movie should remain in a specific theater and when to reassess that decision. Rather than merely exporting weekly ticket totals, a useful system could support the decision, extend playtime, and notify the marketing application. This contrasts with a complex problem, where outcomes are uncertain and no fixed solution exists. section 2.1.1
