Convergent validity is the degree to which a measure relates to other measures that theoretically assess the same construct. Strong correlations support the interpretation that the measure captures what it is intended to capture. section 6.3.2
Use convergent validity to:
- Compare a measure with theoretically related concepts or behaviors. section 6.3.2
- Distinguish supporting evidence from discriminant validity, which expects weaker relationships with unrelated measures. section 6.3.2
NPS and referral behavior
To assess an NPS question, examine whether responses positively correlate with referral rates. A positive relationship supports using the question as a measure of referral likelihood. section 6.3.2
