A definition of success is a small set of session-specific guidelines that helps a facilitator judge whether the session is moving toward its intended outcome. Keep it private: sharing it can turn an adaptable guide into a rigid objective. section 4.2.1
Use the guidelines to orient the session without suppressing useful discoveries:
- Treat them as an ideal direction, not a checklist that overrides group decisions. section 4.2.1
- Allow the conversation to diverge when the group explicitly chooses to pursue another topic. section 4.2.1
- Carry unfinished guidelines into the preparation of a follow-up modeling session. section 4.2.1
BigScreen ticket purchasing
A session might aim to model the happy path for website and mobile-app ticket purchases and identify at least three important customer problems. These aims guide facilitation without dictating what the group must discuss. section 4.2.1
Figure 4.2 Our preparation template for preparing the content of a collaborative modeling session
Use the preparation template to record the session’s intended outcomes and supporting decisions. section 4.2.1
