A devil’s advocate question constructively tests a stated belief by asking someone to consider an opposing position. In a listening tour, it can open up exploration of priorities rather than leave an assumption unexamined. section 4.3.3
Testing a modernization priority
If someone says investment in new products is key, ask: “Are you 100% convinced that reducing operating costs is the wrong focus, and nothing would change your mind?” section 4.3.3
Deliver the question skillfully. Make clear that the aim is exploration, not a direct challenge or an insult. section 4.3.3
