Functional excellence is the ongoing allocation of capacity to maintenance, technical-debt reduction, and legacy refactoring. It preserves platform health by lowering complexity and the cost of change, rather than treating modernization as a one-off project. section 16.3.5
A practical operating model includes:
- Reserve a deliberate share of team capacity; one organization established a 25% allocation for functional excellence. section 16.3.5
- Create a technical-debt inventory, estimate items roughly, and set a target for annual repayment. section 16.3.5
- Prioritize work by impact, team and artifact distribution, dependencies, and duplication; track progress through quarterly OKRs and check-ins. section 16.3.5
Balancing delivery and excellence
Focusing only on delivery eventually increases the cost of change, reducing delivery speed and creating tangible business impact. Balancing delivery with excellence keeps complexity and platform deterioration in check. section 16.3.5
Use the balancing model to discuss how delivery investment and functional excellence jointly maintain a low cost of change. section 16.3.5
