A golden intent is the authoritative intent label assigned to a conversational input for evaluation or testing. It belongs on an utterance only when the user’s goal is clear and relevant to the domain. section 4.4.2
When no golden intent applies
A banking chatbot utterance such as “account” could mean opening, closing, or checking an account, so it is usually too ambiguous for classifier accuracy testing. “Pop culture trivia” is intelligible but unrelated to an electric-utility domain and should instead support negative testing. section 4.4.2
Treat an utterance as unsuitable for golden-intent labeling when it is:
- Unrelated to the bot’s domain or intended purpose. section 4.4.2
- Too ambiguous to express a clear goal, such as “driver license,” “that one,” or “2.” section 4.4.2
- A flow response that lacks standalone meaning, unless it aligns with an intent used within that flow. section 4.4.2
