Conflict-resolution agreement

As explained in AI for Everyday IT

A conflict-resolution agreement is a set of advance rules, principles, and procedures for addressing disagreements constructively.

A conflict-resolution agreement sets ground rules for handling disagreements before they happen, when people are calm enough to think clearly. It helps teams focus on understanding concerns instead of defending positions. section 14.1.3

A useful agreement establishes shared expectations for:

• Handling disagreements constructively. section 14.1.3
• Defining what counts as a reasonable request. section 14.1.3
• Communicating concerns respectfully. section 14.1.3

Using a neutral prompt

After text messages failed to resolve a disagreement, the parties pasted the complete argument into ChatGPT. They described each position, its concerns, and its reasons without taking sides. ChatGPT compared the arguments and helped produce a shared agreement for future conflicts. section 14.1.3

Figure 14.1 Conflict-resolution process diagram

Use the process diagram to navigate the agreement-based approach to resolving conflict. section 14.1.3

How AI for Everyday IT covers it

How deep it goes

Defines the agreement’s purpose and demonstrates its creation through a neutral analysis of an actual dispute.

Examples

Uses a failed text-message exchange, a neutral ChatGPT prompt, competing positions, and a resulting mutual agreement.

What you can do after

Apply it via ChatGPT to turn a disagreement into shared procedures for future conflicts.

How it connects

Connects conflict resolution with respectful communication, reasonable requests, collaboration, and working relationships.

liveBookmanning.com

Read AI for Everyday IT on liveBook Get the book at manning.com

Related concepts

• conflict resolutionconfigures · Conflict resolution is the process of addressing incompatible positions, decisions, or changes to reach an acceptable and consistent outcome.
• active listeninghas part · Active listening is a communication technique involving deliberate attention to, interpretation of, verification of, and responsive engagement with another person’s message.
• collaborative problem-solvinghas part · Collaborative problem-solving is a joint process in which multiple participants analyze issues, communicate about alternatives, and develop solutions addressing shared goals.

This explainer was generated by Manning's knowledge graph from the text of AI for Everyday IT. The section links point to the parts of the book it draws on.