GPT Builder is a conversational OpenAI interface for creating custom GPTs. It turns a workplace task into a focused assistant by combining a role, instructions, conversation starters, knowledge files, and selected capabilities. section 8.3.1
A practical configuration workflow includes:
- Describe the assistant’s purpose and let Builder generate an initial design. section 8.3.1
- Use Configure to edit the name, description, instructions, and conversation starters. section 8.3.1
- Add knowledge files and enable only capabilities such as web browsing, image generation, or code execution that the task needs. section 8.3.1
- Save the GPT, then choose whether to share it by link or through the GPT Store. section 8.3.1
Ticket Analyst
Configure a GPT to analyze IT service tickets, categorize problems and resolutions, inspect comments and closure notes, and summarize trends or anomalies. Keep instructions specific so responses stay focused. Verify access settings carefully: code execution can create risks, and knowledge documents should not contain anything unsafe to download. section 8.3.1
Table 8.2 Ticket Analyst settings
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Setting
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Value
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|---|---|
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Name
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Ticket Analyst
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Description
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Analyze IT service tickets to help categorize problems and resolutions.
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Instructions
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Your primary role is to analyze IT service tickets from spreadsheets, categorizing problems into major categories and subcategories. When ticket details are unclear, you’re expected to make educated guesses based on available information. You will delve into comments, work notes, and closure notes to understand problem resolutions. Besides categorizing individual tickets, you should also provide summaries of overall trends and patterns in the data, highlighting common problems, effective resolutions, and any notable anomalies. This comprehensive analysis will aid in improving IT service management by identifying areas for process enhancement and training initiatives.
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Conversation Starters
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1. Analyze this service ticket for me.
2. What category does this problem belong to?
3. Summarize the resolution of this ticket.
4. Identify patterns in these ticket closures.
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Knowledge
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We provided a file named task.csv which contains several examples of IT tickets which we can use for the custom GPT to analyze.
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Capabilities
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Web Browsing, DALL-E Image Generation, Code Interpreter
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Actions
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Advanced programming required, not used in this example, but allows the GPT to interact with external resources
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Use the Ticket Analyst settings to inspect a complete name, description, instruction set, and conversation-starter configuration. section 8.3.1
