Metrics-driven success evaluates platform capabilities by measuring whether they deliver their intended technical, operational, or business benefits. Usage data is essential: a self-service feature without adoption or effect data cannot demonstrate success. Treat metrics as a design requirement alongside observability, automation, security, and compliance. section 1.3.3
A self-service capability
A platform team releases a self-service feature but omits usage tracking. Without data showing adoption or effect, the feature may satisfy its functional requirement while failing to prove value. section 1.3.3
