A multidisciplinary team combines different professional specialties around one product or service effort. It treats modernization as a socio-technical challenge: user experience, business rules, policy, organizational constraints, and technology must be reconsidered together. section 8.1
Use the team to connect discovery with delivery:
- Include UX and other specialists alongside developers. section 8.1
- Involve the whole team, especially developers, in discovery and user research. section 8.1
- Reconsider established processes and policies instead of merely replacing their technology. section 8.1
Government property-tax modernization
A UK government tax-service modernization brought together discovery, UX, policy, business-process, and technical concerns while addressing legacy systems, excessive manual work, and organizational complexity. The wider modernization emphasized user-centric design, continuous delivery, and developing code in the open. section 8.1
