A north star input is an influential, complementary factor that contributes to a north star outcome and can be influenced through strategy. It connects a persistent model of value creation to concrete work. section 3.3.3
Use north star inputs to:
- Translate a desired customer difference into a small set of strategic factors. section 3.3.3
- Link value-related bets to work-related bets such as Opportunities and Interventions. section 3.3.3
- Support collaborative elicitation before assigning work to teams or settling prematurely on goals. section 3.3.3
PSD2 credit decisions
For a north star of fast credit decisions using account transaction history, one input was increasing credit-decision automation through transaction data to reduce manual rules and customer questions. Its associated efficiency heuristic asked how quickly a customer could succeed. section 3.3.3
Use the heuristics-and-metrics figure to compare north star inputs with the measures used to assess them. section 3.3.3
