A protocol defines how incident information is reported, updated, shared, and escalated. It gives team members and stakeholders a predictable communication routine during emergencies. section 10.3.3
A practical emergency communication protocol should:
- Assign primary and backup communication channels, such as email groups, chat platforms, or emergency contact numbers. section 10.3.3
- State who reports incidents, provides updates, and receives escalations, using current contact information. section 10.3.3
- Timebox updates according to severity and escalate critical errors to a team rather than one individual. section 10.3.3
Use the emergency-plan example to see how communication protocols can be organized in a central workplace document. section 10.3.3
