The sandwich technique delivers constructive feedback by placing criticism or improvement points between two layers of positive feedback or praise. It begins by recognizing strengths, then addresses specific areas for growth with objective, actionable suggestions. section 10.2.3
Use the approach in three stages:
- Open with positive reinforcement that acknowledges achievements, strengths, or valuable contributions. section 10.2.3
- Discuss improvement areas objectively, using specific examples and actionable suggestions. section 10.2.3
- Close with another layer of positive feedback to keep the conversation balanced and supportive. section 10.2.3 section 10.6
Example
Praise a developer’s attention to detail, problem-solving, and clean, efficient, well-documented code. Then address communication problems during a sprint, such as confusion about the project timeline and requirements, and suggest ways to improve collaboration. section 10.2.3
