When forecast adjustments or errors require explanation, ask whether the same standard applies to good and bad news. Selective justification creates bias when one direction receives more scrutiny than the other. section 16.2.3
The direction of scrutiny can shape planner behavior:
- Demanding detailed explanations for downward forecasts while accepting upward adjustments easily encourages over-forecasting. section 16.2.3
- Requiring justification for every historical over-forecast can make planners increasingly conservative. section 16.2.3
- Reduce the bias by aligning incentives, discussing assumptions and demand drivers, and monitoring forecast value added. section 16.4
Two different planning climates
Suppose senior management challenges every reduction in expected demand but rarely questions increases. Planners learn to defend optimistic edits and the process produces frequent over-forecasts. Reverse the pressure by questioning only increases, and planners may instead avoid optimistic adjustments altogether. section 16.2.3
