Service health is data indicating whether a service—and the applications and infrastructure resources it depends on—is running well. It helps teams optimize runtimes, maintain stability, and prioritize reliability work. section 5.1.2
Service-health data supports several operational and product decisions:
- Platform and SRE teams use it to optimize runtimes and ensure stability. section 5.1.2
- Product owners use it to prioritize stability problems over new feature development. section 5.1.2
- It broadens observability beyond individual application telemetry to the health of the complete service. section 5.1.2
Figure 5.2 Observability data can be described across multiple engineering and business operations facets. Users and use cases are more than developers and operations personnel responsible for running the system. Stakeholders, security, and governance also have questions that the data can answer.
Observability spans service health alongside infrastructure, applications, incidents, portfolios, platforms, and cloud operations, serving technical and business stakeholders. section 5.1.2
