A variable reward changes the incentive offered across feedback interactions, making participation more engaging while helping turn occasional responses into a reliable habit. section 10.3.2
Use variable rewards when designing feedback requests:
- Match rewards to user motivation, such as money, social proof, recognition, or enjoyment. section 10.3.2
- Pair rewards with an easy feedback flow and explain how responses improve the product. section 10.3.2
- Ask immediately after value delivery, when users remain connected to the experience. section 10.3.2
Feedback after use
A product might recognize a frequent reviewer as an “AI expert user,” while an e-commerce service offers a bonus toward a future purchase. section 10.3.2
