A request such as “deploy the code changes” can sound clear while leaving open questions about the outcome, timing, dependencies, support, and priorities. Ambiguity arises when requirements or information are incomplete, causing different people to form different expectations. section 11.2.1
Reduce ambiguity by asking precise questions before acting:
- What outcome is expected, and what prerequisites or dependencies exist? section 11.2.1
- What is the timeline, and which priority should come first when tasks compete? section 11.2.1
- Where is the supporting documentation, who can provide help, and whether regular progress reports are needed? section 11.2.1
- Check that the assigned person has the skills required, such as React experience for a React task. section 11.2.1
Leadership transition
During a manager change, candid conversations, one-on-one discussions, anonymous questions, and alignment around goals and guidelines can reduce ambiguity and preserve continuity. section 13.3.1
Clear expectations, communication, documentation, negotiation, and feedback turn ambiguity into a shared plan. They also help reveal when expectations are unrealistic or priorities need to change. section 11.6
