A heuristics toolkit is a collection of simple rules that helps facilitators guide collaborative modeling and make quick design decisions. Facilitators combine heuristics with collaboration styles and modeling tools to manage social dynamics and structure sessions. section 1.3.1 section 3.7
Use the toolkit as an evolving decision aid:
- Expect valid heuristics to compete; compare the tradeoffs and consequences of each direction before choosing a path. section 3.7
- Record insights after every session so experience can expand and refine the toolkit over time. section 3.7
- Mix heuristics with tools such as EventStorming, domain message flow diagrams, and context mapping to expose different perspectives. section 1.3.1 section 3.7
After a modeling session
Write down which heuristics helped, where they conflicted, and what each possible path would produce. Add the resulting lesson to the toolkit for future facilitation. section 3.7
Figure 1.6 A visual representation of the facilitator and the tools needed for a collaborative modeling session. On the wall, you see the stages of a collaborative modeling session.
Use the facilitator-and-tools view to connect the toolkit with session stages and the broader facilitation setup. section 1.3.1
