A bidirectional expectation is a shared commitment: the manager provides support, training, resources, and guidance, while team members contribute agreed behaviors or results. section 11.4.3
Make the agreement practical by:
- Communicating goals openly and inviting questions or requests for help. section 11.4.3
- Breaking broad expectations into SMART, actionable items aligned with individual goals. section 11.4.3
- Checking continuously through surveys and regular conversations, then addressing concerns promptly. section 11.4.3
- Reinforcing agreed expectations while modeling the desired culture, including work–life balance. section 11.4.3
Skill development
If a manager expects a team member to build a new skill, the manager supplies guidance and resources while the team member chooses a relevant goal, such as an AWS or security certification or learning React. A specific, measurable target and regular check-ins keep both sides aligned. section 11.4.3
