When a team member’s contributions are strong but unevenly documented, a competency matrix makes the gaps visible. It maps role competencies to how they are demonstrated and the progress made against them. section 3.1.1
Use the matrix to:
- Compare demonstrated impact with role capabilities and expectations. section 3.1.1
- Record evidence using situation, behavior, and impact. section 3.1.1
- Track each competency as To do, In progress, or Done. section 3.1.1
Example: technical skills
Dave addressed a missing continuous data-streaming mechanism, explored the architecture with senior engineers, documented design trade-offs, and delivered under a tight deadline. The service launched on time and reduced message latency by more than 80 percent. section 3.1.1
Table 3.1 A competency matrix representing a sample gap analysis document
|
Competency
|
How do you demonstrate it?
|
Status (To do, In progress, Done)
|
|---|---|---|
|
Technical skills. Employee should be adept at coding and system design and have experience with large-scale system designs.
|
Situation 1—Dave was tasked with delivering a project to build a continuous data streaming service due to the missing mechanism.
Behavior—Dave stepped up to understand the problem statement and did a deep dive into the architecture design. He worked with senior engineers on the team and developed a technical design document detailing the pros and cons of each approach. Next, he implemented the project under a tight deadline.
Impact—His efforts led to a timely launch of the streaming service and helped reduce message latency by more than 80%.
Situation 2—<>
Behavior—<>
Impact—<>
|
Done
|
|
Participation in technical events.
|
Situation 1—<>
Behavior—<>
Impact—<>
|
In progress
|
|
Sharing learnings and expertise with cross-functional partners and having influence across teams.
|
Situation 1—<>
Behavior—<>
Impact—<>
|
In progress
|
|
Helping to improve operational excellence metrics for the team.
|
Situation 1—<>
Behavior—<>
Impact—<>
|
To do
|
Use the sample gap-analysis table as a reusable template for documenting competencies, evidence, and status across team members. section 3.1.1
