How deeply does The Art of AI Product Development cover disruption?

Defines disruption through consequences and fallback measures, but stops short of detailed incident-management procedures.

Disruption

As explained in The Art of AI Product Development

An operational disruption is a temporary interruption, slowdown, or added workload in a business process caused by system behavior.

An operational disruption is a temporary interruption, slowdown, or added workload caused by system behavior. In AI products, an error may require manual intervention, delay workflows, increase pressure on staff, or frustrate customers. section 12.3.2

Manage disruption by pairing candid risk communication with practical recovery measures:

Explain how errors can affect workflow speed, staffing, and customer response times. section 12.3.2
Provide escalation pathways so unresolved cases reach live agents instead of blocking service. section 12.3.2
Use real-time updates or status information to help teams adjust operations quickly. section 12.3.2

Peak-demand chatbot failure

When a customer-service chatbot fails during peak demand, live-agent workload rises and response times slow. An escalation path limits the disruption by transferring cases the AI cannot resolve. section 12.3.2

How The Art of AI Product Development covers it

Cover of The Art of AI Product Development

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Related concepts

denial-of-service attackuses · A denial-of-service attack is an attempt to make a system or service unavailable or degrade its ability to serve legitimate users by exhausting or disrupting its resources.
resilienceaddressed by · Resilience is the capacity of a system or organization to withstand disruption, adapt, recover, or continue functioning acceptably.
resistance to changekind of · Resistance to change is opposition or reluctance to adopt or participate in a change to established practices, processes, structures, or ways of working.
rollbackaddressed by · Rollback is the reversal or discarding of changes to restore data, software, or system state to an earlier or otherwise valid state.

This explainer was generated by Manning's knowledge graph from the text of The Art of AI Product Development. The section links point to the parts of the book it draws on.