Empathic listening helps another person feel understood while they experience difficult emotions. It connects with and supports their emotional experience without trying to relieve their suffering. section 5.2.3
Use it selectively in collaborative modeling rather than attempting to support everyone continuously. The facilitator can also help group members listen to and support one another, making empathy collective instead of facilitator-dependent. section 5.2.3
When the group is blocked
When a participant does not feel understood, connected, or supported, empathic listening can help unblock the group and its outcome. section 5.2.3
