How deeply does The Art of AI Product Development cover escalation path?

Defines the fallback role and illustrates its operational value, without detailing implementation mechanics.

Escalation path

As explained in The Art of AI Product Development

An escalation pathway is a fallback process that transfers unresolved cases from an AI system to human personnel.

An escalation path transfers cases that an AI system cannot resolve to live agents, limiting workflow disruption when demand is high or the system fails. section 12.3.2

Customer-service chatbot failure

During peak demand, a chatbot may fail and increase the workload for live agents. Routing unresolved cases to those agents helps preserve service continuity and reduce customer frustration. section 12.3.2

Treat escalation as part of trustworthy AI communication: acknowledge failure risks while showing customers how fallback measures minimize disruption. section 12.3.2

How The Art of AI Product Development covers it

Cover of The Art of AI Product Development

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Also explained in

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Lead Developer Career GuideA defined process for transferring an issue or decision to people with greater authority, expertise, or responsibility.

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Related concepts

emergency planconfigured by · A predefined set of actions, communication methods, escalation steps, and responsibilities for responding to an unexpected operational incident.
incident escalationconfigures · Incident escalation is the process of referring an unresolved issue to personnel or organizational levels with greater authority or specialized capability.
operating modeluses · An operating model is the arrangement of structures, processes, responsibilities, practices, and capabilities through which an organization or system performs and manages its work.
evaluatoruses · An evaluator is a model or component that assesses outputs against specified criteria and produces judgments, scores, comparisons, or feedback.

This explainer was generated by Manning's knowledge graph from the text of The Art of AI Product Development. The section links point to the parts of the book it draws on.