An exit interview is a structured conversation with a departing employee about their employment experience and reasons for leaving. It follows a manager’s initial debrief and gives human resources another channel for gathering insight. section 8.4.3
Use the conversation to turn an individual departure into an organizational learning loop:
- Debrief the departing employee to understand the root cause of the departure. section 8.4.3
- Follow up through human resources to gather additional insights and identify recurring trends, such as compensation-related departures. section 8.4.3
- Address significant patterns with human resources and across the company, then support remaining employees through the postdeparture transition. section 8.4.3
Figure 8.3 A sample offboarding checklist to use for a seamless transition when an employee departs the team
Pair the interview with an offboarding checklist so feedback gathering supports a seamless employee transition. section 8.4.3
