Feedback and recognition combine two management responsibilities: sharing information that helps someone improve and acknowledging achievements. Together, they create a bidirectional communication channel rather than a one-way evaluation. Regular conversations can cover progress, milestones, expectations, goals, strengths, and areas for improvement. section 2.6 section 4.2.5
Use the practice to make communication specific, regular, and receptive:
- Meet regularly with team members instead of waiting for formal performance conversations. section 2.6
- Recognize achievements and progress toward milestones so strong contributions are visible. section 2.6
- Provide constructive feedback about past actions, improvement areas, expectations, and goals. section 4.2.5
- Adapt the conversation to individual communication styles, whether appreciating high performance or addressing underperformance. section 4.2.5
A new manager builds the channel
A newly appointed engineering manager meets individually with each engineer, asks what is working well and where the team has pain points, and follows recommendations to speak with additional partners and stakeholders. The manager then continues regular conversations to recognize achievements, share milestone progress, and offer constructive feedback. section 2.6
