Overconfidence is the tendency to trust one’s abilities or judgments more than available evidence justifies. In collaborative refinement, prior success can make facilitators stop listening to participants’ concerns and overlook confirmation bias or status quo bias. section 7.3.1
A refinement session repeats old failures
A team experiencing production bugs from misunderstood rules hoped to find new ideas during refinement but feared repeating earlier outcomes. Because facilitators had run similar sessions before, they expected success and failed to fully hear that warning. Example Mapping then exposed the group’s difficulty generating new scenarios. section 7.3.1
Figure 7.4 An example of how an Example Mapping looked at BigScreen. The groups are divided and are using index cards on the table to collaboratively model and discover new scenarios and acceptance criteria.
Use the Example Mapping view to inspect how collaborative examples and acceptance criteria reveal gaps that confidence may conceal. section 7.3.1
