Perceiving emotions means accurately recognizing emotional states in yourself and other people. It involves noticing facial expressions, body language, and vocal cues, creating a foundation for empathy and effective communication. section 11.1.1
Use emotional perception to:
- Notice both positive and negative emotions during workplace interactions. section 11.1.1
- Read several signals together rather than relying on a single expression, gesture, or vocal change. section 11.1.1
- Respond empathetically and communicate more effectively after identifying the emotional state involved. section 11.1.1
Figure 11.2 Recognizing positive and negative emotions
Compare visual examples of positive and negative emotional expressions. section 11.1.1
