The four-branch model divides emotional intelligence into perceiving emotions, using emotions, understanding emotions, and managing emotions. It gives lead developers a practical framework for developing emotional skills and strengthening workplace relationships. section 11.1.1
The four branches address distinct responsibilities:
- Perceiving emotions: recognizing emotions accurately in yourself and others through facial expressions, body language, and vocal cues. section 11.1.1
- Using emotions: harnessing emotions to support thinking, decision-making, task prioritization, and creative problem-solving. section 11.1.1
- Understanding emotions: comprehending complex emotions, their relationships, and their causes and consequences. section 11.1.1
- Managing emotions: handling emotional states as part of emotional-intelligence practice. section 11.1.1
Figure 11.2 Recognizing positive and negative emotions
Use the figure to compare how positive and negative emotions may be recognized. section 11.1.1
