A role-playing scenario is a structured simulation in which participants act as specified roles to reveal processes, knowledge, or behavior. In engineering due diligence, it creates a relaxed way to understand a team’s product, language, priorities, and working knowledge. section 14.5.2
A customer-oriented role-play can help an evaluator:
- Learn the language and terms used with clients, improving the precision and comfort of follow-up questions. section 14.5.2
- Identify the product features that matter most to customers and distinguish them from capabilities that are rarely used. section 14.5.2
- Probe operational details naturally as participants demonstrate the product, such as where uploaded files go and whether they are backed up. section 14.5.2
Customer onboarding simulation
Ask participants to pretend they are onboarding a new customer, including demonstrations and training. Afterward, pause for a break before continuing with the second role-play session. section 14.5.2

