A rollback restores a production deployment to its previous known state when a change causes unwanted customer effects. It is a predefined response, not an improvised fix. section 12.2.4
A practical rollback procedure should:
- Be written into the deployment checklist and remain accessible before deployment begins. section 12.2.4
- Start when the deployment affects customers or threatens system stability. section 12.2.4
- Specify concrete restoration actions rather than relying on manual improvisation. section 12.2.4
Duplicate customer records
If a deployment creates duplicate records in the customer table, the rollback procedure may direct operators to run database queries that identify and delete the duplicates, restoring system stability. section 12.2.4







